Telecommunication Service

The telecommunication service standard is the telecommunication service standard (Order No. 36 of the Ministry of information industry of the people's Republic of China), which was deliberated and adopted at the eighth ministerial meeting of the Ministry of information industry of the people's Republic of China and came into force on April 20, 2005. In order to improve the quality of telecommunications services, safeguard the legitimate rights of telecommunications users, and ensure the systematization and standardization of telecommunications services and regulatory work, the specifications are formulated in accordance with the Telecommunications Regulations of the people's Republic of China.

Telecommunication service certification is to improve the quality of telecommunication services, safeguard the legitimate rights of telecommunication users, and ensure the systematization and standardization of telecommunication services and supervision. The basic quality requirements that telecommunication service operators should meet when providing telecommunication services are the minimum commitments of the telecommunication industry to the public, and are also applicable to the telecommunication services provided by a single telecommunication service network or multiple telecommunication service networks. The telecommunication service providers shall meet the service quality indicators and communication quality indicators specified in these specifications. The service quality index mentioned in the specification refers to a group of parameters that reflect the degree to which the inherent characteristics of telecommunications services meet the requirements, and mainly reflect non-technical factors. Among them, communication quality index refers to a group of parameters that reflect the accuracy, effectiveness and safety of communication and mainly reflect technical factors.

NOA can conduct comprehensive evaluation according to the telecommunication service quality of service providers and issue telecommunication service certification certificates to telecommunication service operators that meet the requirements of telecommunication service specifications.

Service Content

Telecommunication service is mainly to put forward requirements for service organizations, service personnel, service environment, service equipment and facilities, service supplies, service provision and continuous improvement of telecommunication service operators, and continuously improve their service quality on the basis of meeting the requirements of relevant national laws and regulations to ensure customer satisfaction.

Telecommunication service certification focuses on the legality and compliance of service institutions, the safety and health of service environment, the health and professionalism of service personnel, and the consistency and effectiveness of service provision and customer satisfaction. It aims to meet the requirements of regulatory authorities and customer needs through certification and improve the brand image of service institutions.

Relevant Standards

○ No. 36 telecommunication service specification

Value Gain

○ Provide scientific and reasonable construction standards and service specifications, improve the management level and service quality of the institution, enhance customer satisfaction and improve market competitiveness;

○ Through the objective and fair evaluation of the third party, improve the credibility of the service institutions and provide consumers with a reliable basis for selection;

○ Provide admissible evidence for the competent authorities of the industry, help create a good business environment, and promote the healthy and sustainable development of the industry.

Service Process

Q&A

How long does the system need to run before applying for certification?

Before applying for certification, the system must have been running for at least 3 months.

After obtaining the certificate, how to query the authenticity and validity of the certificate?

The authenticity and validity of the certificate can be queried by logging into NOA website （www.noagroup.com and selecting "certificate / report query" in the "resource center", or by logging into the national certification and accreditation information public service platform（http://cx.cnca.cn）Query.

After obtaining the certificate, how long is the certificate valid? Is it necessary to review every year?

After obtaining the certificate, the validity period of the certificate is 3 years, and at least one on-site audit is required every year to keep the certificate valid.

What to do after the expiration of the certificate?

Before the expiration of the certificate, we will arrange the customer service specialist to contact you actively to assist you in handling matters related to your re certification application.

Our Advantage

Authoritative Qualification

NOA has been approved by Certification and Accreditation Administration of the People’s Republic of China（CNCA）(CNCA-R-2002-051), and has obtained qualification of China Inspection Body and Laboratory Mandatory Approval (CMA),and has passed the multiple approvals of China National Accreditation Service for Conformity Assessment (CNAS), International Accreditation Service (IAS), United Kingdom Accreditation Service (UKAS), Joint Accreditation System of Australia and New Zealand (JAS-ANZ). NOA has been approved by State Administration for Market Regulation of China, and has been recognized as inspection and testing institution of China's special equipment, as well as the qualification of China's national equipment supervision and engineering supervision. NOA-DCI is the notified body of the CE directive of the European Commission. NOA has been recognized by the International Electrotechnical Commission (IECQ) by obtaining Electronic Component Quality Assessment System. It is also a national inspection and assessment notified body of import and export commodity in China.NOA is a high-tech enterprise in Shanghai.

Improve Performance, Realize Asset Value Appreciation, and Service Throughout the Entire Value Chain

From pre-design to post-operation, NOA has the ability to guarantee the whole life cycle of the business. NOA, as an independent third-party inspection company, has a large number of domestic and international standards and specifications proficient in design, welding, non-destructive testing, painting, packaging and other fields The experienced team of professional engineers and inspection experts, with more than ten years of experience in the domestic market, is familiar with all aspects of the domestic industrial equipment supply chain, and can provide you with technical support services for the full life cycle of technical services in a timely manner, combining various products. Inspection, certification, testing, consulting, and auditing services can provide you with one-stop all-round comprehensive services.

Quality, Efficiency and Service

NOA has formed a mature and solid operation system in the development of more than 20 years. We let technical experts who are familiar with market regulations and testing standards and have professional industry experience to carry out inspection, evaluation and design review work. While meeting the requirements of domestic and international standards, we ensure that customers can obtain satisfactory service results in the first time with accurate time-sensitive management methods, and ensure that customers can seize the opportunity in the market competition.

Service Area

NOA inspection services currently cover Europe, Australia, Russia, some Middle East regions and most regions in China. NOA can ensure the consistency and continuity of customer service in different regions, and eliminate the impact of unfamiliar environments on customer quality. The guarantees and the impact of project implementation enable customers to participate in different markets across the country or around the world with flawless quality.

Telecommunication ServicePromote technical upgrading of telecoms services to provide high quality services with customer satisfaction

Telecommunication Service

Telecommunication Service
Promote technical upgrading of telecoms services to provide high quality services with customer satisfaction