Production Service Certification Based On Charge Or Contract

In the era of service economy, more and more enterprises begin to realize that in order to become a winner in the market, strengthening the creativity and R & D of goods is the basic operation, and high-quality service level will gradually become an important competitiveness for enterprise development.

Only when the customer service is in place can we create the best growth space and the greatest benefits for the enterprise.

Service certification evaluation is the measurement and evaluation of service quality, which mainly evaluates the characteristics of services, such as functionality, safety, timeliness, comfort, etc. while service quality is mainly perceived by consumers or customers, which is a subjective quality. The measurement and evaluation of this point is a very complex matter. Therefore, we should grasp its key, that is, focusing on the basic characteristics of service, such as invisibility, simultaneity, heterogeneity and non storage. Use scientific statistical technology model to build measurable key characteristics (indicators) of specific services to evaluate customer satisfaction, and select the certification mode based on service experience to evaluate with star service standards. It is mainly based on relevant national, industrial and local laws and regulations, industry practices, national certification and accreditation standards and regulations of certification institutions. Service certification is a dynamic process. It will change with the customer's requirements for service quality, and the required standards should be able to put forward corresponding service commitments. Through consulting and customer satisfaction surveys, service providers can constantly review their service level and make necessary improvements and improvements. The results of service certification can be used for the marketing and promotion of enterprise service products. Relying on the credibility of certification institutions, the market integrity of service products can be increased and enterprise performance can be improved.

Service Content

As one of the important fields of service certification, production service certification based on fees or contracts is mainly aimed at putting forward requirements for service institutions, service personnel, service environment, service equipment and facilities, service supplies, service provision, and continuous improvement. Service institutions continuously improve their service quality and ensure customer satisfaction based on meeting the requirements of relevant national laws and regulations.

Production service certification based on fees or contracts focuses on the legality and compliance of service providers, the satisfaction of service content with contractual requirements, the professionalism of service personnel, and the consistency and effectiveness of service delivery, as well as customer satisfaction. It aims to meet regulatory requirements and customer needs through certification means, and enhance the brand image of service institutions.

Related Standards

○ GB / T 19012-2008 quality management customer satisfaction organization complaint handling Guide

Value Gain

○ Demonstrate the company's industry-wide service leadership across the country;

○ Meet the qualification requirements for bidding and government procurement activities of large enterprises and institutions;

○ Ensure that the service capacity of the enterprise meets national standards, and strengthen the service management level and service capacity;

○ Continuously improve the service, improve the service system, establish a good after-sales service reputation, continuously improve the service quality, and enhance the continuous revenue of the service profit chain.

Service Process

Q&A

How long does the system need to run before applying for certification?

Before applying for certification, the system must have been running for at least 3 months.

After obtaining the certificate, how to query the authenticity and validity of the certificate?

The authenticity and validity of the certificate can be queried by logging into NOA website （www.noagroup.com and selecting "certificate / report query" in the "resource center", or by logging into the national certification and accreditation information public service platform（http://cx.cnca.cn）Query.

After obtaining the certificate, how long is the certificate valid? Is it necessary to review every year?

After obtaining the certificate, the validity period of the certificate is 3 years, and at least one on-site audit is required every year to keep the certificate valid.

What to do after the expiration of the certificate?

Before the expiration of the certificate, we will arrange the customer service specialist to contact you actively to assist you in handling matters related to your re certification application.

Our Advantage

Authoritative qualification

NOA has been approved by Certification and Accreditation Administration of the People’s Republic of China（CNCA）(CNCA-R-2002-051), and has obtained qualification of China Inspection Body and Laboratory Mandatory Approval (CMA),and has passed the multiple approvals of China National Accreditation Service for Conformity Assessment (CNAS), International Accreditation Service (IAS), United Kingdom Accreditation Service (UKAS), Joint Accreditation System of Australia and New Zealand (JAS-ANZ). NOA has been approved by State Administration for Market Regulation of China, and has been recognized as inspection and testing institution of China's special equipment, as well as the qualification of China's national equipment supervision and engineering supervision. NOA-DCI is the notified body of the CE directive of the European Commission. NOA has been recognized by the International Electrotechnical Commission (IECQ) by obtaining Electronic Component Quality Assessment System. It is also a national inspection and assessment notified body of import and export commodity in China.NOA is a high-tech enterprise in Shanghai.

Improve Performance, Realize Asset Value Appreciation, and Service Throughout the Entire Value Chain

From pre-design to post-operation, NOA has the ability to guarantee the whole life cycle of the business. NOA, as an independent third-party inspection company, has a large number of domestic and international standards and specifications proficient in design, welding, non-destructive testing, painting, packaging and other fields The experienced team of professional engineers and inspection experts, with more than ten years of experience in the domestic market, is familiar with all aspects of the domestic industrial equipment supply chain, and can provide you with technical support services for the full life cycle of technical services in a timely manner, combining various products. Inspection, certification, testing, consulting, and auditing services can provide you with one-stop all-round comprehensive services.

Quality, Efficiency and Service

NOA has formed a mature and solid operation system in the development of more than 20 years. We let technical experts who are familiar with market regulations and testing standards and have professional industry experience to carry out inspection, evaluation and design review work. While meeting the requirements of domestic and international standards, we ensure that customers can obtain satisfactory service results in the first time with accurate time-sensitive management methods, and ensure that customers can seize the opportunity in the market competition.

Service Area

NOA inspection services currently cover Europe, Australia, Russia, some Middle East regions and most regions in China. NOA can ensure the consistency and continuity of customer service in different regions, and eliminate the impact of unfamiliar environments on customer quality. The guarantees and the impact of project implementation enable customers to participate in different markets across the country or around the world with flawless quality.

Certification of production services on a fee or contract basisContinuously improve service quality to achieve better socio-economic benefits

Production Service Certification Based On Charge Or Contract

Certification of production services on a fee or contract basis
Continuously improve service quality to achieve better socio-economic benefits