Under the traditional IT management model, the IT department exists passively as a technical support role, while under the ISO 20000 information technology service management model, the IT department acts as an active service provider to provide its customers and users (business departments of enterprises) with IT services that support the organization's business operations, IT departments and IT outsourcers often need to provide customers with a service catalog (SC) and sign formal service level agreements (SLAs) with customers.

The ISO 20000 standard focuses on managing IT issues through "IT service standardization," which classifies IT issues, identifies the internal links, plans, implements, and monitors them in accordance with service level agreements, emphasizes communication with customers, and focuses on the capabilities of the service management system, the management level, financial budget, software control, and allocation required when the system changes.

Adopting the ISO 20000 information service management system is a strategic decision for an organization. For many IT service providers, the significance of ISO 20000 certification is not only limited to IT service compliance and improving service quality, but also provides service quantification, employee performance evaluation, and has positive significance in measuring the return on investment of IT departments.

The first batch of regulations of the CNCA on the "Business Category Table for Conducting Information Technology Service Management System Certification" are as follows:

○ISO/IEC 20000-1 Information Technology Service Management Part 1: Service Management System Requirements

○ISO/IEC 20000-2 Information Technology Service Management Part 2: Implementation Guidelines

○ ISO/IEC 20000-3 Information Technology Service Management Part 3: ISO/IEC 20000-1 Scope Definitions and Applicability Guidelines

○ ISO/IEC 20000-10 Information Technology Service Management Part 10: Terminology

○ Maintain consistency between service objectives and corporate business objectives, effectively supporting business strategies;

○ Establish standardized service processes to improve information technology services and operational efficiency;

○ Effectively and efficiently integrate and utilize IT resources such as information, infrastructure, applications, and personnel;

○ Establish a continuously improving service management mechanism to quickly respond to market demand and provide customer satisfaction;

○ Align with international benchmarks, enhance market competitiveness, improve organizational reputation, and enhance investment returns;

○ Control IT risks and related costs, improve and control IT service quality, and reduce long-term service costs.

1.How long does the system need to run before applying for certification?

Before applying for certification, the system must have been running for at least 3 months.

2. After obtaining the certificate, how to query the authenticity and validity of the certificate?

The authenticity and validity of the certificate can be queried by logging into NOA website (www.noagroup.com) and selecting "certificate / report query" in the "resource center", or by logging into the national certification and accreditation information public service platform（ http://cx.cnca.cn ）Query.

3. After obtaining the certificate, how long is the certificate valid? Is it necessary to review every year?

After obtaining the certificate, the validity period of the certificate is 3 years, and at least one on-site audit is required every year to keep the certificate valid.

4. What to do after the expiration of the certificate?

Before the expiration of the certificate, we will arrange the customer service specialist to contact you actively to assist you in handling matters related to your re certification application.